Online psychologist FAQs

No. You can book psychology or counselling with us directly. A referral changes the cost. To claim a Medicare rebate on psychology, you need a Mental Health Treatment Plan from your usual GP and must meet Medicare's rules. Without one, you're welcome to book and pay the full fee of $220.

Either can be a good place to start, and you don't have to decide alone. Counselling ($150) focuses on talking through what's happening now. Psychology ($220) also covers structured therapy and formal assessment. Answer a few questions in Get Matched and we'll suggest a starting point. You make the final choice.

Book online or call us on 1300 704 901. Choose a service, a clinician and a time that suits you. Every fee is shown before you book. Not sure who to see? Get Matched can suggest someone who may suit you. Before your session, you'll get a link to join by video, or you can ask for a phone call.

Your clinician asks what brought you here and what you'd like to change. You set the pace, and you share as much or as little as you want. They'll explain how telehealth works and the limits of confidentiality. It's normal to feel a bit nervous. You're welcome to ask how they work, too.

Yes. You choose who you see, and you can browse clinicians before you book. If the fit doesn't feel right, tell us and we'll help you find someone else. Asking to change is a normal part of this kind of work. Call 1300 704 901 or send us a message.

No. We work alongside your usual GP, and it's a good idea to keep seeing them for your wider health. With your consent, your clinician can keep your GP updated. If you'd like a Medicare rebate on psychology, your Mental Health Treatment Plan also needs to come from your usual GP.

Individual sessions are for adults 18 and over. We also see couples and families. If you're looking for support that involves anyone under 18, please call us on 1300 704 901 or send an enquiry first. We'll tell you what we can offer, or where else you could look.

A psychology session with us is $220. If you have a Mental Health Treatment Plan from your usual GP and meet Medicare's rules, you may pay $118.45 after the $101.55 rebate (as at 1 July 2026, for a session of 50 minutes or more). Counselling is $150, Couples and Family Sessions are $250, and the ADHD Assessment is $1,250 for the full assessment. All fees are in Australian dollars.

As at 1 July 2026, the Medicare rebate is $101.55 for a session of 50 minutes or more with a registered psychologist. With a clinical psychologist, it's $149.05. It may apply if you have a Mental Health Treatment Plan from your usual GP and meet Medicare's rules. Our fees page shows what you'd pay.

Medicare may cover up to 10 individual psychology sessions each calendar year, with a Mental Health Treatment Plan. Your first referral covers up to 6 sessions. After that, your GP reviews how things are going and can refer you for more. These rules are as at 1 July 2026.

Book an appointment with your usual GP and say you'd like to talk about your mental health. You don't need to have it all worked out. Since 1 November 2025, the plan must come from your usual GP or your MyMedicare practice. Your GP decides if a plan suits you. Have your referral ready before your first session.

No. Counselling has no Medicare rebate, so the full fee of $150 applies. You don't need a referral to book. Some private health funds may pay a benefit for counselling under extras cover. It's worth checking with your fund before you book, so you know your cost upfront.

You may be able to. Some private health funds pay a benefit for psychology or counselling under extras cover. It depends on your fund and your level of cover, so check with them first. You can't claim a Medicare rebate and a private health benefit for the same session.

Let us know as early as you can, by replying to your confirmation email or calling 1300 704 901. Plans change, and that's OK. Our cancellation terms are explained when you book. They're also set out in our Terms and Conditions.

You need a phone, tablet or computer with a camera, a reasonable internet connection and a quiet spot. We'll send you a link before your appointment and tell you if you need to set anything up. If video isn't working on the day, your clinician can continue by phone.

Yes. You choose video or phone, and you can tell us which you prefer when you book. Some people like to see their clinician on screen. Others find a phone call easier, or join by phone when they're away from a screen. You can change your mind later.

Anywhere in Australia, including regional and remote areas. Sessions are by video or phone, so there's no travel and no waiting room. You can join from home, a parked car or a quiet room at work. Your clinician will check that telehealth suits your situation.

It depends on the service and your clinician, and you'll see the length when you book. The Medicare rebates we quote are for psychology sessions of 50 minutes or more. If you have questions about timing, call us on 1300 704 901 before you book.

Appointment times vary by clinician, and you'll see each clinician's available times when you book. If you need a certain time of day, tell us in Get Matched or call 1300 704 901. We'll let you know what may be available.

Your clinician will try to reconnect. If video isn't working on the day, they can continue by phone. It helps to keep your phone charged and nearby during a video session, so there's an easy way back in. Your clinician can tell you at the start how they'll reach you if this happens.

At the start of your first session, your clinician checks that you're comfortable having care by video or phone. They explain how telehealth works, what it can and can't do, and when in-person care might suit you better. You can ask questions before you agree. You make the final choice.

Yes. Your clinician may check your full name, date of birth and address before or at the start of your first session. This keeps your records accurate. It also makes sure the right person receives the care. It only takes a moment, and you can ask why at any time.

Our sessions are for people who are in Australia at the time of the appointment. If you'll be travelling overseas, please talk to us before you book. Call 1300 704 901 or send an enquiry, and we'll help you plan around your trip.

Telehealth suits many people, but not every situation. Your clinician may recommend in-person care, a GP review, a referral to another practitioner, further assessment or urgent support, depending on your circumstances. If so, they'll tell you directly and help you work out where to go next.

It's for adults who have wondered whether ADHD might explain things they've noticed for years. That might be trouble with focus, organisation or restlessness at work or at home. A psychologist carries out the assessment by video or phone. If you're not sure it's the right first step, answer a few questions in Get Matched.

A psychologist asks about your history, your day-to-day life and what you've noticed. The assessment uses structured questions and questionnaires. Before you begin, your clinician explains every step, how many sessions are involved and what you'll receive. You can ask questions at any point.

It can't promise a diagnosis either way. The assessment aims to clarify whether ADHD fits your experience. Your psychologist will talk you through what they found and what it means for you. If ADHD doesn't fit, they may talk with you about what else could explain what you've noticed, and where to go next.

No. Our clinicians don't prescribe medication. A psychologist's assessment can help clarify whether ADHD fits your experience. If you'd like to talk about medication, you can share the findings with your GP or a psychiatrist. They'll decide with you what's appropriate.

Our ADHD Assessment is $1,250 for the full assessment. It has no Medicare rebate, so you pay the full fee. Some private health funds may pay a benefit under extras cover, so check with your fund. Your clinician explains every step before you begin, so you know what the fee covers.

Your sessions are confidential, within legal limits. We store your records in line with the Privacy Act and our Privacy Policy. The limits include a serious risk to someone's safety, a court asking for records, or a legal duty to report. Your clinician will explain these in your first session.

In most cases, yes. Your sessions are between you and your clinician. We don't contact your employer or family about your care without your consent, apart from the legal limits in our Privacy Policy. It helps to join from somewhere you won't be overheard, like a parked car or a quiet room.

Only with your consent, except where the law requires it. If you have a Mental Health Treatment Plan, Medicare's rules mean your psychologist keeps your referring GP updated. You can ask what will be shared and why. If you'd rather something wasn't shared, tell your clinician at the start.

Your clinician, and other clinicians at the clinic where it's needed for your care. Nobody else sees your records without your consent, except within the legal limits of confidentiality. Our Privacy Policy explains how records are stored, how long they're kept and how to ask for a copy.

No. We don't record sessions. If that ever changes, we'll ask for your permission first. Your clinician keeps written notes, which form part of your clinical record. You can ask for a copy of your record, and our Privacy Policy explains how to do that.

Please tell us first, so we can try to put it right. Call us on 1300 704 901 or send an enquiry through our contact page. If you're not satisfied with our response, you can contact the health complaints commissioner in your state or territory.

If you or someone else is in immediate danger, call 000. For crisis support at any hour, call Lifeline on 13 11 14. We're not a crisis service, and we can't respond to urgent requests through this website. More services are listed under urgent support at the foot of this page.

For anything that isn't urgent, call us on 1300 704 901 or send an enquiry, and we'll pass it on to your clinician. We can't provide crisis support between sessions. If you or someone else is in danger, call 000. For support at any hour, call Lifeline on 13 11 14.

If they're in immediate danger, call 000. You can also call Lifeline on 13 11 14 at any hour for advice on how to support them. If they'd like to talk to someone, they can book with us or answer a few questions in Get Matched. It's their choice whether to book.